General:

It depends on what we are quoting. If it’s an item that we have in stock, we can get you a quote immediately, often over the phone. If you are looking for a non-inventory item, it may take a little longer (typically no more than 1-2 days). If you need help with a turn-key project including materials, freight, and installation, that could take a few days. If a site visit and/or CAD drawing is also required, it may take a week or more to get an estimate.

Contact us today for a free estimate!

We accept returns on stock items provided that they are returned in the same condition as upon purchase. Returns are subject to a 25% re-stocking fee. Written authorization is required for return shipments, and the customer is responsible for all freight. Custom, non-stock items are not returnable or refundable.

After you email or fax a PO in, we need time to open and process it. If the order is for pick up from our warehouse, try to give us at least two hours to do the paperwork and pull the order. If we are delivering your order or having it shipped LTL, depending on when we get the PO, it could be a day to process the order and have it shipped out. If you need an LTL shipment to go out the same day you send an order, we need the PO by noon at the latest, and it will need to ship with one of our preferred carriers.

Shipping:

Products from stock typically ship within 24 hours. This may vary if it is a large order or requires additional labor, such as cutting wood. Non-stock items typically take 4-6 weeks, but may take up to 12 weeks depending on the product.

Contact us today for availability!

Some local shipments can be arranged for delivery the same day or next day. Other shipments in surrounding states will typically be next day. Please contact us to determine the exact transit time.

Yes, you can pick-up your product at our warehouse. Please allow ample time to pull your order and inform us of your requested pick-up time.

Once a product leaves our dock, it is owned by the receiver. It is the consignee’s responsibility to note any damage on the bill of lading before signing it received. We will assist with freight claims, but we cannot file a claim without the damaged noted and pictures of the damage. For damage of the entire load, you may want to consider refusing the shipment. Contact our office immediately to determine the best option.

If part of your shipment arrives damaged, you’ll want to file a freight claim. For a successful claim, you’ll need:

  • Pictures of the damage
  • Delivery receipt signed “Damaged”
  • Details about the parts that are damaged
  • Information on what you need replaced

When you send us the following information for damage on a Prepay and Add shipment, we can get the claim filed.

The initials FOB stand for either “free on board” or “freight on board”. The FOB point designates when the freight changes hands from the seller to the buyer. Our products are FOB our warehouse or FOB factory, therefore, once it leaves the dock, it is owned by the buyer.

Our freight estimates are based on dock to dock delivery. They don’t include appointments, lift gates, or non-commercial deliveries. You need a dock to receive the product, and then the necessary equipment and/or personnel to unload it. Contact us if you have any questions about freight and deliveries, or if you aren’t sure if you have what you need to receive the shipment.

Pallet Rack and Shelving:

Selective Pallet Racking is the most commonly used warehouse storage system. This type of rack provides individual access to each pallet, allowing you to store multiple items with easier picking. The basic components of selective rack are the uprights and beams. Uprights are the column part of the rack, and beams go across to attach to the upright, forming the structure of the rack. Depending on the type and size of these components, you can store a lot of different pallet types in this system.

Drive-In Pallet Racking works well with a limited number of products. It requires standardized pallets throughout the system, and is last in, first out (LIFO). This is because the drive in lane is one way, so the first products you put in would be the last you would be able to get back out. This system requires experienced forklift drivers since they actually drive the forklift into the lanes, which can be dangerous.

Push Back Pallet Racking allows greater selectivity than drive-in pallet rack. It is also a LIFO system, but multiple products can be stored because each lane and level are accessed independently. In this case, different pallets could be put in next to each other, but it would be the same pallet in a row, leaving the first pallet in to be the last one accessed again.

Pallet Flow Rack functions as first in, first out (FIFO), making it a good system for time sensitive but a limited amount of products, such as a certain types of food. It is gravity driven, and pallets are loaded from one side and gravity rollers transport them down to the picking side of the rack.

Carton Flow Rack is FIFO, and ideal for storing multiple product SKUs. It is gravity driven, allowing the materials to glide down the lane using different types of roller tracks. The difference between pallet flow and carton flow is that carton flow is used for light, hand-stacked items rather than full-sized pallets. The tilted shelves improve visibility and picking accuracy. Less floor space can be used while transporting the products through the lanes, as well as different levels, increasing storage capability.

Cantilever Rack is ideal for storing long, bulky items such as pipes, lumber, and textiles. Double and single-sided units are available, allowing you to store items on one side, or both. The arms are adjustable to accommodate your changing inventory. With no front column, this rack is easier to load and unload, as well as adding space due to less structure.

Rivet shelving is very strong and quick to assemble. It is a great shelving choice for high density and bulk or heavy storage. Typically this system is made of a steel frame and some sort of decking, such as particle board or wire decks, to hold the load. A downside to rivet shelving is that it can be very heavy.

Industrial Steel shelving can be used in many different applications, such as warehouses, offices, or stores. It is available in open or closed style, depending on what you need stored. It is extremely customizable shelving because the shelves can clip in at 1” increments. A downside to steel shelving is that it takes a bit longer to install due to the increased ability to customize and amount of parts.

Wire shelving is the most lightweight option and is easily able to go mobile, allowing you to take tools and materials on the go if needed. Because of the open construction, it doesn’t obstruct fire sprinklers. A wire shelving downside is it often cannot handle as heavy or large of a load as the other two shelving options.

Wide Span Shelving is great for heavier loads. The uprights are similar to pallet rack but lighter duty, and the beams are designed to be compatible with particle board, wire decks, or galvanized steel shelves, which can accommodate multiple product types.

Roll-formed Teardrop is the most common style of selective pallet racking. Most manufacturers have a version of teardrop rack that they make, and the parts are usually interchangeable with other brands, although there are some exceptions.

Standard pallet rack depths are 36”, 42”, and 48”. Upright heights are generally standard as long as they are in even foot increments. The most common upright heights are 8’, 10’, 12’, 16’ & 20’.
The most common pallet rack beam lengths are 4’, 8’, 9’, 10’, and 12’. Based on common pallet sizes, other beam lengths are not typically required.
If the damage to your upright is clearly visible, we recommend that you look into repairing it or replacing it. Damaged uprights are no longer structurally sound and are a safety hazard. We can send a representative to your facility to perform a survey to determine how many uprights need to be repaired and/or replaced.

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Pallet rack replacement is preferable if the damage to your racks is higher on the upright, especially if it is at or above your first beam level. Replacement will likely be less expensive if you uprights are short or the damaged upright is on the end of a row. Our sales reps can help you determine if rack replacement is the more economical option.

It depends. If you are in the market for used rack, you will probably have to be flexible on the type and size of rack you need. If you limit yourself to used rack on a tight timeline, you may end up with rack that is not the ideal fit for your facility and/or product. Often, new rack that meets your exact criteria is not much more expensive than going with used rack. It may even be less expensive!

Both drive-in and push-back rack are based on a LIFO (last in first out) inventory system, however, push-back rack allows more selectivity since you don’t have to remove all of the levels to access the pallet behind it.

Roll formed pallet rack is more lightweight, less expensive, and is easy to adjust and install. Structural pallet rack is stronger and uses more steel, so it is more expensive than roll formed. It can take more abuse from forklifts, so it is ideal for a system where forklifts are driving in and out of the rack.

Bolted pallet rack and welded pallet rack have been the subject of debate for a while now among manufacturers and warehouse owners. Bolted pallet rack (uprights that are bolted) is more common in Europe, and welded rack (welded uprights) is more common in North America. Although most people feel strongly about one or the other, there are advantages to either type of pallet rack.

Pallet Rack Accessories:

Some type of support is recommended for your beams. Not using any support could allow your pallet or product to fall causing possible injury or product damage.

Some pallets may not reach the depth of your rack and do not sit directly on the beam. Or the depth of the pallet is the same depth as your rack upright and requires the forklift operator to place the pallet precisely on the top of the beams, front and back. These are good reasons to consider supports.

We stock several support and deck options for your pallet racks. Depending on the application and what you are storing, wire decks, cross bars, particle board, or steel shelf panels could be good options for your rack.

Wire decks are a type of pallet support comprised of wire mesh formed over steel channels. They are available in different styles, with the most common being waterfall wire decks. Waterfall decks hang over the outside of pallet rack beams. They are the ideal choice for most warehouses as they prevent pallets from falling through the beams, and can also catch smaller loose items.

Pallet rack cross bars are steel supports that can fit inside or over pallet rack beams. They prevent pallets from falling between the beams and also prevent beams from spreading over time. They are a good choice if you are storing only full pallet loads and do not have concern for smaller items falling through your racks. They are typically a more economical option than wire decks as well.

You should only use plywood or particle board in your pallet rack if you are storing items below 12’. These options are not acceptable for high pile storage since they are not perforated for fire safety. Plywood or particle board levels are typically supported by lumber underneath and are ideal for storing small items in your rack, especially if you need a smoother surface. They can also be used for double deep racks to create a solid surface from the front to the back of the double deep system. This is ideal for storing rolls of carpet or other long items.

Steel shelf panels are ideal for loads that require a smooth surface with no perforation. They should only be used for rack storage under 12’ since they are not perforated for fire safety. They may be a better choice for environments that are subject to some moisture because in that case particle board would not be an option.

If you have a large amount of forklift traffic in your warehouse, column protectors would be a good idea to protect your pallet rack. There are several different styles depending on your application. Guard rail or safety rail is also an option to stop collisions with expensive equipment and to draw attention to your rack.

At least two supports are recommended per pallet position. Most beam levels have two pallet positions, so four pallet supports would be required per level. Check the capacity of the pallet supports against your pallet to determine if additional supports are needed.

Wire decks are easy to install and require no hardware. On the other hand, it is recommended that you tek screw any pallet supports and crossbars to the beam. For this reason, the cost of wire decks versus pallet supports can be similar once you include the labor cost of attaching the supports.

Most pallet supports and crossbars are designed to fit on the outside of both beams and attach to the front of the beam. These may be called flanged or waterfall pallet supports.

There are also pallet supports that rest inside of roll formed step beams. Some of these supports may have a lower offset to allow for plywood or solid decking to fit on top of the support and inside the steps of the beam allowing for a level surface. It is recommended that you tek screw these supports to the beam to prevent them from moving.

There are also roll-in pallet supports and crossbars that require a pre-punch inside of the step beam. These are easier to install and can be secured without hardware.

Wire decks are designed for a capacity based on a uniformly distributed load (UDL). If you have point loading, such as a container with supports or a pallet smaller than your wire deck, you may see some deflection if the deck is not designed to support those concentrated load points. We recommend adding pallet supports (crossbars) or we can design a deck made for your load.

Row spacers are meant to space pallet rack that is placed back to back. They connect upright to upright, and are used for a few different reasons. First, they keep the aisles in line and neat, making your warehouse look more organized. They provide spacing between the two bays of rack so that the pallets don’t damage each other. Lastly, they stabilize the pallet rack. A 12 inch spacer is the most common, which allows for a 3 inch overhang on both sides, and 6 inches in the middle between loads. However, other sizes are used if there are different circumstances, like if there is a column in the way and the rack needs to be further spaced apart to get around it.

Wall ties are used if you have a single row of pallet rack against a wall. It connects the structure to the wall, providing stability. They are often required if the pallet rack is above a certain height.

There are several different options to help maintain the flue space in your pallet rack. Two options are rack safety strap, and flue keepers. Both these products stop the pallet from encroaching on the empty space that is required by most insurance companies.

Dock Equipment:

Dock boards have curbs on the edges and are made to be used with forklifts. Dock plates do not have curbs, and are made to be used with pallet jacks or hand trucks.

You need to know the capacity and width of your inventory and equipment. You also need to know the dock height and the height of the truck that will be loaded and unloaded.

Edge of dock levelers are used to correct height differences between loading docks and truck beds. They are made for forklift use.

Permitting:

If you are planning on having any pallet racking systems installed in your warehouse, you probably need a permit. Most city building codes require getting a permit when you are storing inventory of a certain height or higher, and/or you have combustible storage (this includes the packaging, the pallet, and the items). Depending on your location, however, this permitting process can vary greatly.

Applying for a pallet racking permit (high piled storage) can be long and complicated, and varies from municipality to municipality. You’ll need different documents, approval drawings, site visits, calculations, and approval by the local building and fire departments to be sure you are up to code.

This process for a pallet rack permit varies depending on where your facility is located. You usually start by making sure the building has the necessary equipment, including safety equipment. Then, you apply for a permit review date to get your site reviewed and approved. In the meantime, we usually gather the documents that are needed.

You can, but it can be more challenging. One of the critical parts of the permit application is the PE Stamped structural drawings and seismic calculations. In order for the engineer to do the calculations and stamp the drawings with confidence, he or she must know the specifications of the racking involved. With new rack or easily identifiable used rack, this process is relatively easy because the information is available directly from the manufacturer. With used rack, this can be very difficult unless the rack is stamped with the manufacturer’s model numbers on each component. A significant portion of the used rack in the market does not have any identifying marks, and therefore it is nearly impossible to know the exact specifications.

Design:

Pallet rack uprights do not have one set capacity rating. Their capacity is based on how the beams are spaced once the rack is installed. In general, tighter spacing (like 36 inches apart) = a higher capacity rating and larger spacing (like 96 inches apart) = a lower capacity rating. This is because additional beam levels brace the rack and make it stronger/more rigid.

You need to know the dimensions and weight of the load you are storing and how many pallets are going to be stored per level, as well as some other factors, like if you are using wire decks and the size of the beam.

Rack upright post widths vary, but are typically 3-4” wide. You will need to include these as well as your beam length which is measured between the upright posts (usable length). A 96” beam will take up a length of 96”. Don’t forget to account for the upright footplate width if you are working in a tight space; this can sometimes be larger than the post itself.

48” deep pallets work best on 42” deep uprights since a standard GMA pallet has an opening that sits nicely on the beam at 42”. This will allow for 6” of overhang; 3” on the front and 3” on the back of the rack. However, if you are using picking equipment where pallet overhang causes your forklift to snag on the pallets, you may want to consider using a 48” deep upright.

The most important determining factor is the size and turning radius of your forklifts. You also need to account for the sizes of your pallets, and how much space is in your warehouse in general.

A bay of pallet rack is one section of the rack. It consists of two uprights, and the beams and decks in between them.

If you are thinking about installing a storage system your warehouse, you should start by answering the following questions:

  • How many different products/SKUs do I have?
  • How quickly does my inventory turnover?
  • What are the sizes and weights of my inventory?
  • How much inventory am I storing?
  • What is my budget?
  • What kind of pallets will I be using?

Once you have the answers to these questions you should be able to articulate what you need, and we can help you design a system that is perfect for your space and application.

Installation and Repair:

We offer rack repair kits for damaged uprights. Rack repair is a good option if the damage is low and affects only the front column. It is also ideal if you need the damaged upright replaced quickly while causing minimal disruption to your operations. Rack repair kits can be installed while your rack is still loaded. See our rack repair video by clicking the link below to better understand the process.

You should have trained professionals install your pallet rack.

Safety:

Forklift drivers are required to be certified according to OSHA, but many people don’t know that. Accidents can cause injury or death, and if your drivers haven’t passed the class, your business could be fined.